(from time to time we may discover Undeliverable Postcodes if this happens, we will notify you and see if there is a solution, as soon as we see that this will affect the order).

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase, or your payment has been processed. 

If your item is on backorder or unavailable, we will reach out to you via e-mail or text as soon as we realise this is the case. 

Shipping Time frames:

You will receive an email notification with your tracking number as soon as your order is on the way…(it’s time to get excited)

Estimated delivery time frames:

- Approximately 5 - 15 working days from the time your order is shipped;

Orders are shipped from one of our distribution centres, some of which may be located overseas and various locations in Australia.

Please note: Delivery time only starts after the item has been dispatched from our warehouse (usually 1-3 working days after receipt of cleared payment).

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos and videos (if applicable) to us, you can do this easily by via our CONTACT PAGE and we will look after your case asap.

Cancellations & Refunds:

All orders cancelled after your order has been processed and ordered from our warehouse (this can be as soon as 15 minutes) are subject to a $8.99 administration fee, whether or not your order has shipped.

Please also refer to our RETURNS & REFUNDS policy.

SHIPPING PROVIDERS

Edit-co.com.au works with reputable couriers and carriers to provide the most efficient delivery service possible, at the most reasonable prices your order will usually come via Australia Post.

Undeliverable Packages:

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. If you have accidently shipped to the incorrect address there will be a re-shipping charge to you before we can resend your item, this cost will vary depending on your order size and warehouse locations.

note: some orders are shipped from multiple warehouses.

Unsuccessful Delivery Attempt:

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item arrives at your door at your convenience. **A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver:

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

No Pickups Available:

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Please note:

Delivery time only starts after the item has been dispatched from our warehouse (usually 2-3 working days after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.